Orders placed during our operating hours (9 am to 5 pm on weekdays) will start being processed on that day, Orders placed after business hours will be processed the following business day from 9 am. Orders placed on the weekend/ holiday(s) will be processed the next business day. Kindly note that we do NOT ship orders the same day and order processing time for "Ready to ship" products is 1-2 working days. An email will be sent through to you to notify you that your order is being processed. Once your order has been processed and shipped, you will receive another confirmation email from us with a tracking number. Delivery time for local orders is 2-3 working days, for international orders the delivery time is generally 5-7 working days. Additionally, we cannot be held accountable for any delays caused by the carrier. It may cause a delay in processing your order if inaccurate or incomplete addresses are provided or if there are unverified details with your order.
We advice all customers to carefully review both their shipping and billing information prior to checking out, this is to ensure that any possible delays are avoided.
For Paypal users, kindly ensure that the shipping address is the same as the confirmed address on your Paypal account to avoid any complications and/ delays. We ship Monday throughout Friday, this excludes weekends and holidays.
International customers (outside of South Africa) are to pay for any inbound duties, taxes and/ any other fees which your local Customs authority may claim if applicable. MasXtensions cannot refund these fees as they are Not paid to us but to your local carrier or government.